FAQ

We’re always happy to give you a straightforward, honest answer to anything you’re not sure about.

1. Product queries

MY CHILD HAD AN ADVERSE REACTION TO ONE OF YOUR PRODUCTS. WHAT SHOULD I DO?

You should always contact your GP or seek medical advice. Please then contact our Customer Support Team on ConsumerRelations@lornamead.co.uk for further investigation.

I WOULD LIKE TO TRY YOUR PRODUCTS. DO YOU OFFER FREE SAMPLES OR COUPON?

We sometimes run competitions where you can have the chance to win free samples on our Facebook page https://www.facebook.com/VoseneUK. We also run offers in store for price promotions to help you save money on our products.

WHAT IS VOSENE KIDS’S POLICY ON ANIMAL TESTING?

We do not test any of our products on animals, nor use manufacturers who test on animals.

DO THE VOSENE KIDS PRODUCTS CONTAIN ANIMAL DERIVED INGREDIENTS?

No, they do not.

WHY IS YOUR VOSENE KIDS 3 IN 1 SHAMPOO CALLED A 3 IN 1 SHAMPOO?

Our Vosene Kids shampoo is called a 3 in 1 shampoo as it contains multiples key ingredients to provide 3 main benefits: cleans hair, conditions hair, contains ingredients that help keep head lice at bay.

I USED YOUR SPRAY ON MY CHILD’S HAIR BUT IT SMELLS STRONG. WHY IS THAT?

Our spray is formulated to be effective at helping to keep head lice at bay whilst still providing excellent detangling and shine properties. A key natural ingredient used to help prevent head lice is citronella oil. This is actually the main ingredient you smell.

2. Product Availability

I LOVE YOUR PRODUCTS BUT I HAVE A BIT OF A HARD TIME TRYING TO FIND STOCKISTS THAT SELL IT. WHAT CAN I DO?

You can buy our products online and in high street retailers. Please check out our where to buy page to find our current stockists. Alternatively, please contact us directly with your query to our Consumer Relations Team on ConsumerRelations@lornamead.co.uk.

3. PRESS, SCHOOL & CHARITIES QUERIES

I’M A BLOGGER/VLOGGER/ AND WOULD LIKE TO BE ADDED TO THE VOSENE KIDS PRESS LIST AND/OR TRIAL VOSENE KIDS PRODUCTS. HOW CAN I GET IN TOUCH?

Please send your query direct to our Consumer Relations Department: ConsumerRelations@lornamead.co.uk – we take time to read through all queries but regrettably we can only respond to opportunities of interest due to the high volume of requests we receive. Thank you for your interest in our brand.

I HAVE A PRESS ENQUIRY, WHO DO I CONTACT?

Please email us at ConsumerRelations@lornamead.co.uk and we will ensure your query is passed onto our press team so that someone can get back to you directly.

I’M A MEMBER OF MY SCHOOL PTA/ A PROACTIVE PARENT AND WOULD LIKE TO ARRANGE FOR MY SCHOOL TO GET SOME SAMPLES/LEAFLETS. HOW CAN I GET IN TOUCH?

We are always keen to help schools where possible. Please send your query direct to our Consumer Relations Department via ConsumerRelations@lornamead.co.uk.

I’M RUNNING A FUNDRAISING EVENT FOR CHARITY AND WOULD LIKE A PRIZE DONATION FROM VOSENE KIDS. WHO CAN I GET IN TOUCH WITH?

Please send your charity request to ConsumerRelations@lornamead.co.uk – we endeavour to respond to all queries within two weeks.